Date Posted: Monday, February 22, 2010

Application Due Date: Wednesday, March 03, 2010

Business Unit/Function: Component Services

Job Number: 177-10

Position Overview:

Receives, processes and verifies engine/propeller/accessory induction information (Cycle 0) and/or customer orders for purchases through using the company’s systems and customer purchase order to verify the accuracy of information/orders. Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for both the SBU and segment.

Job Duties

• Manages transactional costs by applying a thorough knowledge of market segment cost drivers.
• Prepares, generates and distributes reports, order acknowledgments, estimates and invoices.
• Resolves or assists in resolving warranty claims; issues core credits and debits for claims and invoice errors, if applicable.
• Receives, evaluates and answers customer, Service Centre, or sales force inquiries regarding a variety of order-related issues. Assists with the settlement of customer complaints.
• Reviews and coordinates all contract/transaction work for the business unit/market segment, ensuring both parties adhere to the terms of the contract/agreement.
• Maintains data in the Customer Relationship Management (CRM) database.
• Assures required information is entered into the appropriate computer system; performs assigned system maintenance to various electronic order files.
• Supports sales and marketing personnel in preparation of proposals and presentations.
• Ensures all necessary agreements with Sales Intermediaries are in place and processes commission payments per policy.
• Coordinates field service work and rental requirements.
• Projects a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed.
• Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions.
• Carries out special projects as required.

Qualifications

• Strong planning, organizational, interpersonal, analytical, decision making, oral and written communication skills.
• Strong negotiation, conflict resolution and customer service skills.
• Working knowledge of company instructions and export compliance.
• Thorough knowledge of production management, inventory purchasing and sales/marketing computer information systems.
• Working knowledge of PC’s in the current company operating system environment.
• Knowledge of products/engines/propellers/accessories in respective business segment and technical skills appropriate to role.
• College diploma in business administration, marketing or related discipline (CIM); or equivalent.

Inquire

Please send us a copy of your resume, along with a cover letter stating the position you are interested in. StandardAero is an Equal Opportunity / Affirmative Action Employer.

Email: Careers.Cincinnati@standardaero.com